JohnReviewed on Jan 15, 2020, 6:18 PM
This was an awful rental experience. I picked up the car only to realize shortly after that it smelled of cigarettes. I called immediately expecting to get a new car but the attendant was difficult and uncompromising. He told me no other cars were available and that I’d have to pay the difference on a different car. He would not allow me to speak to his supervisor either. I called the 800 number and while they created a complaint case, they couldn’t remedy the situation.
FloReviewed on Jul 26, 2019, 5:42 PM
We booked on Autoescape.com a gmt pitch to have enough room for 5 people and suitcases for 1 month. Arrived there we are asked $ 200 more to have .... a GMC Terrain slt because otherwise we would have had a smaller car. With our school English we asked for explanations and we were told that the model was more upscale slt. There remains an impression of being made ....
Ava434Reviewed on May 19, 2019, 5:26 PM
Our hertz pick up took a total of 15 minutes and was super quick. They had the car all ready for us and even sent us pictures of the car so we could compare to what it looked like when we returned it.