Always have the best experience with this provider

I had to wait only a little on the cue, and I was upgraded (!) to automatic transmission although I had paid for manual transmission vehicle. The vehicle was new and clean, pick up and drop back was easy. Just all that I need + upgrade was really nice.

The first car they gave me had a missing cover for the luggage and then they gave me another one. They could have cghecked it before giving me the car.

fast, efficient and good car - as it should be

I had to wait a bit for the car, but everything was okay. Nice car, great service.

First of all I booked tithe car from thrifty. When I arrived the at dusseldorf airport. I was told that.I had to pay insurance. I said I already had it while booking car from car rentals. She, the person said this is Trifty, not Hertz. They can't rent the car. Without Insurance. With their insurance the the price became doubled.I said I would cancel it. I cancelled. Then i, this time booked online a car using car rentals from Hertz with the insurance package again. She didn't like that I did so. I guess she wanted me to rent her Hertz own car and insurance. She started to put me pressure saying the condition now worse than previous thrifty cars if anything if anything happens to to I have to pay 32000.although I still said that that insurance while booking from car rentals.. She no way accepted that insurance I just wanted rent car and go where I should but she kept putting me pressure. Eventually I said I can't and cancel it the insurance that I picked from your websites didn't allow me on line cancellation and got money of the car I didn't hire. That was my awful experience with hertz.

Free update, brand new car, it could not be better.