The person who helped me was very nice, but the company’s overall customer service is really poor. They really don’t go out of their way to help out the customer. They are really pushy when they try to sell you their 30$/day Loss damage waiver. Their cars are NEVER at full tank, and they want you to bring it back at the same level, if you accidentally exceed that level, they don’t pay you back for the gas you are basically giving them. I suspect that is their plan. Cars aren’t very clean. They should look at Enterprise to understand what good customer service is.

Car was very good but purchased prepaid no change option due to price. My flight ran late & city location was closing at 2 pm. Called to tell them my situation & claimed corporate shutdown's there system so have to call to see what they will do. Uncooperative agent only would give me until 2:15 pm to wait. Asked for Supervisor bit claimed they wouldn't do anything. Had to take cab to location which cost $47 & very stressful. Be a long time before I use Hertz again. Never had problem with them before.

Had a few additional unexpected charges but it was a good experience overall.

My experience with the supplier was great

In and out easy pick upbut cars need to be cleaned better and air freshner

Car was awesome the only problem was that they didn’t notice me about some hidden fees that I wasn’t aware of

I showed up at my reservation time and they had no cars, said they would call me in a couple hours and didnt. I called before closing and they were still out of cars, said they would call first thing the next morning and didn't.... called in the afternoon and they said they had a car for me, went to the location and they tried to say the two cars they finally had were spoken for. I pushed it and was clear how many times I had called and it was already a day later and I was told they had a car for me and they caved and gave me one of them. My experience was fantastic from then on out. It's not the counter guys fault they were out of cars. They were so swamped trying to field and the calls and figure it out. The car ran like a champ.

Could have done w/out supplier's sarcasm but I did appreciate his willingness to go look in car after I'd returned it to find the item I'd inadvertently left behind.

The experience as a whole was great. Staff were professional and nice, I had no issues with the car, and check-in & check-out were easy.

All agents from the manager on, work extra hard to ensure the customer is pleased from start to completion of paperwork and getting you into your car. Though a very small office, they work hard to ensure there isn't a lot of delay and waiting, which can seem a problem on a weekend. There is an air of professionalism and joy in their response, and it is definitely appreciated by this frequent renter from their location.

Love dealing with Hertz.

Check in and question after return of car were addressed in an easy and friendly manner. Andrew (Milwaukie, OR site) was patient with me when I asked about questions r/t final bill- directed me to web site and what to look for regarding charges. I appreciate being able to speak with a person vs a web site.

good value, pick up was slow. tires very poor condition, agent pushed expensive insurance more than required.

Unexpected mileage charge at pickup when reservation was made and confirmed with unlimited mileage. No unlimited mileage for local renters. Unlike other rental agency this place charges extra for additional drivers; even your spouse.

Had to wait a while for Lyft since there is no shuttle service to location. Wait was not too long. Hours are very short if your plane is delayed and you do not make it by 2 pm they close.