The whole process was seamless including the return. We were offered an upgrade at the same price. The car was in excellent condition.

Too bad no one told me I had heated seats; I didn't notice until I was on my way home from Washington. I also had only Sirius radio (which kept cutting out), or else I didn't know how to get to the normal radio. I do tend to be a Luddite. The car (a Nissan?) was nice but still outgassing the toxic new car smell (which everyone has been brainwashed into believing is a good thing). I had hoped for an older car, and this one was a 2018. I also hadn't realized Hertz is closed on Sunday, so had to go and come back after finally finding a friend to follow me so I had a ride home. Hertz should just assume that people are ignorant; explain the car's features, and remind us that no one is there on a Sunday or after noon on Saturday.

The entire rental process was easy and very reasonably priced. The staff is friendly and supportive. I really like their pick up and drop off service. I would recommend Enterprise to any one who is in the need for a renal car.

Car was not full when picked up. When dropped off, employee put computer on hood. Then found deep scratch on hood that was already there.

There were issues with cars not being returned promptly (Spring Break) but these folks worked overtime to make sure we all got cars. * Give Adam my appreciation for being amazing.

Love the car n love the price they respect the price and I dd not pay more or lest like before

We went to pick up a rental and they said we couldn't because we didn't have enough availability on a credit card and we couldn't use a debit card because we are out of state. We each spend about 6 hours away from our family trying to call our bank and I even called up Enterprise and explained that we came from the airport and our family had a car seat and that's why you didn't rent near the airport. They still said we couldn't rent from them. Finally, the next day my husband called again for the 3rd time and said that usually we use our flight itinerary. They said, oh yeah you can rent if you have flight itinerary. Really!!!!! Why aren't the employee's educated enough to mention that the first time, or the time I called! They also didn't discount us any amount of money for losing a day with our family, and day with a rental car. The car they gave us smelled like weed, and we have a one-year-old so I didn't appreciate that. The Bluetooth didn't work, and we were in a state that you can't use a hand held phone. Also, the check engine light came on two days before we returned it. Overall we got a car, but it was a horrible experience and the car did not meet our expectations.

I listed pick up time as the rental agency’s closing time and there was no indication that let me know that the specific agency closed at 2pm. Our train was delayed by 40 minutes so we arrived just after 2. I didn’t receive a call or anything.

Carrentals found me the cheapest deal so I was happy.

i went to pick up the car and was told that because i made the reservation late i had to take a car that was dirty and could not be upgraded because it was a late reservation so i got what was there for regular price, i was not even offered a discount for the dirty rental so not until i told her i was going to give a bad review did she run and clean the car but still had garbage in the car and blood or chocolate on the interior of the car and had a bad smell, bad enough that i bought my own car freshiner to make it smell better..

Car reserved was too small, got an upgrade to a much more comfortable car for just $10 extra