Jay Reviewed on Feb 10, 2020, 4:52 PM
I was charged nearly 2x what my reservation was made for on carrentals.com. Will not be using this website again.
Charles Reviewed on Jan 5, 2020, 4:10 AM
Reserved car class was not available. I took a smaller car instead which still met my needs.
John Richardson Reviewed on Jan 4, 2020, 4:15 PM
Terrible!!! The car was NASTY... The front seats were very dirty. The back seat was worse. There was melted crayon in the seat. The previous driver used the cup holder in the arm rest as an ashtray and the car was stink of smoke. The tire pressure device was not working so the car kept showing we had low tire pressure. There isn’t a AUX cord port in the car and the Bluetooth could not connect. The phone list was full and there wasn’t a manual in the car that we could use to try to clear the current phone list so we could add our phone so it could play over the speaker. I had to put my phone on speaker so we could hear the music and the GPS. Both the USB and the car charger port in the vehicle was not working. We drove from Woodbridge VA to West Palm Beach FL, it’s a 14 hours drive and we had no power on our phones for 6 hours of our drive. Thank you God we took the trip numerous times and knew where to go. It was a terrible experience. Very disappointed with the service. Even if Hertz has the cheapest rental rate I will never rent from there again. My wife and my daughter was in the car with me. It would of been a big issue if we had experienced an emergency on the road and wasn’t able to contact anyone. I picked up the car at 530 PM at the Optiz Road location. It was dark and raining out so I wasn’t able to look in the car. I took the word of the sales rep that everything was ok with the vehicle I drove off the lot.