John79 Reviewed on Jul 28, 2020, 7:57 PM
It took almost 45 minutes to get my car pulled around, then they made me sign a waiver that the car has no damage, mind you the car was not here, I told them I would not sign anything until the car was brought to me. The car arrived and had a HUGE dent on the side of the car, not a small ding the car was definitely in an accident. He said take a picture and email it to customer service. I said no I want to decline my rental and I will go with another company. They did reverse my rental took another 45 minutes to do that. I would NEVER recommend! Spend an extra $100 on a rental this place is a joke!!!!
susan Reviewed on Jul 26, 2020, 9:19 PM
Waited in line over an hour; unacceptable. Did not like auto check in, not enough staff for the amount of business
Ashley Reviewed on Jul 16, 2020, 5:11 PM
Waited in line for an hour to pick up the car in the airport. People were grumpy and screaming at workers because they had all been waiting forever. They did not have a full size sedan that I was told I would get. They ended up giving me a small SUV, which was fine. The car was filthy. I’m talking sticky spots in cup holders and things that made it obvious they didn’t even attempt to clean the car. There was even still papers in it from the last person. This was concerning to me given the current pandemic that they are not cleaning cars between customers. I was grossed out and annoyed but we were already running late at this point. I Lysol wipes down the car as soon as we got to where we were going. The car also had this weird, moldy stench that didn’t dissipate in the 4 days we had the vehicle. Returning was easy, but I had a panic attack almost as I was boarding my plane when I got a call that I hadn’t returned the keys. I definitely did because I asked the associate what to do with them before we left the area. I then realized he was describing the wrong car and had apparently called the wrong person after a accusing me multiple times of not returning keys. Overall, absolutely the worst car rental experience. My first and last time with Fox.