J LeeReviewed on Mar 3, 2020, 3:31 PM
I was very disappointed that it did not tell me I was NOT picking up at the airport, and had to pay $30 for a taxi to get to the Hertz pick up place....2 miles away. It would have been 20 miles, but when I called from the airport, they moved it to the closer Hertz, which I am thankful for.
I think you should put in BIG LETTERS that people will have to find their own transportation to your away from airport facilities. Being a stranger in a new city, we don't know addresses and how far your facilities are.
Tampa CharlieReviewed on Nov 27, 2018, 7:08 PM
While I was impressed with the rental, when I arrived to pick up my vehicle the location didn’t have the car I reserved. My only option was to get an upgrade, at my expense, to have a vehicle for my trip. Now if this was my choice, it would’ve been fine. But the fact they didn’t have what I reserved and paid for upfront I feel I should not have been charged an upgrade fee for their reservation error.