TimReviewed on Feb 17, 2019, 6:21 PM
Wonderful experience while renting a car in Iceland via car rentals.com and Enterprise. Iceland roads have small ground lava sprinkled in the winter to add traction. Therefore, front windshields get chipped very easily. I was lucky and none pitted my window (as I would have heard it). However, when returning, the agent was getting ready to charge me. Lucky for me, the window condition wasn't included in the check out video, and wasn't charged. Bottom line: no matter how bad the weather is when you pick up the car, do a thorough check for damage, especially the windshield. For me, it was icy that day when picking it up - so I failed to perform a good inspection.
LydiaReviewed on Nov 19, 2018, 11:05 PM
The staff seemed a little overwhelmed and had to go out to a further lot to retrieve cars multiple times when I was waiting in line due to someone not having returned a car yet. Since we picked up our car around 8 am, this seemed a little odd - I would expect some amount of preparation for expected orders at least for the morning or during quiet periods. The staff was friendly and helpful, and quite professional.