Arleen Reviewed on Mar 4, 2020, 5:21 PM
Patrick with Avis was so kind, professional and efficient. The vehicle was great. Love Avis's policy to not charge for the spouse driver. Only issue was directions to get from Terminal B to the rental place, and walking over, once I got there confusing as to where to actually find the counter. Obstacles on the walk route over and lack of signage were DCA problems.
Michelle Reviewed on Dec 24, 2019, 4:31 PM
I was quoted $137 on the site, the car size noted was not available therefore I had to pay for an upgrade which brought my price to $168. The car was fantastic. Upon return the traffic pattern of the airport was confusing and I was unable to come back out of the parking lot to go fill the sub back up so the attendant told me I had to pay $87 for a half of a tank of gas. I spoke with customer service desk who stated they would charge me $30 but it cost me $30 to fill up. Now that I checked my bank statement is shows a charge for $97. This is ridiculous and I’m completely dissatisfied with billing and the return staff.
Arnold Reviewed on Sep 30, 2019, 9:34 PM
Easy pick up, great customer service, good car , affordable price.