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450 sutter st

Average Pick-Up time: 11-20 minutes

8.5 Out of 10 (13 Reviews)

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Scott Reviewed on Aug 30, 2019, 12:23 PM

The car was ready for me on time, the service was friendly, and I had no problems with the car. They even let me extend the reservation the next day without gauging me with unnecesary fees like the big companies. The only note I have for improvement is get a new check out screen or put it on a tablet. The only thing that took a long time was initialing on the touch screen they have. Overall, I was very impressed and will use them again.

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H.C. Reviewed on Aug 27, 2019, 12:18 AM

I rented from the 450 Sutter SF location, took a bit longer than i had expected. But in the end I recieved a clean comfortable car. The personnel were friendly and efficient. I find that there prices are 30% cheaper than the big companies like Avis and Budget in SF.

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Mohammed Reviewed on Aug 25, 2019, 7:42 PM

Kevin is the man. He is very nice, and is motivated to bring you back to rent a car from them again. He actually knows about cars and the different models which is surprisingly not common. I had a good chat with him about the cars that they have. He would also tell me about the deals that they have. He will not push you into buying things you don't need, which I really liked. Glad that I rented a car from them.

2511 lincoln blvd

Average Pick-Up time: >60 minutes

5.1 Out of 10 (16 Reviews)

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John Reviewed on Jan 21, 2020, 8:23 PM

First time renting vehicle. I'm glad I rented from this location. Counter staff was direct and helpful! I would rent again from this location.

5.0 out of 5.0 1.0 out of 5.0

Marlene Reviewed on Jan 2, 2020, 6:18 PM

When I arrived for my rental there were no cars available. They said that they called everyone to inform us of this but they did not do so. So they gave me a car that had been hit in the back and the bumper was held together with tape. Otherwise they said I could return in a couple of hours or two days from my pick up day when there would be cars. It was a very slow check in; only one person was doing this task and two others were ahead of me. The woman who helped me said she would call me that evening so that I could pick up a different car the following day. She never called. Despite finally getting my car at 3 pm rather than 12:30 pm, which was what I was listed for, I was told that I had to return the car on January 1 by 2:30 pm and that they would be open. Of course they were not open and there was no one to check in my car. Although I got a car at a great price there was no gas in the car, either, and dental floss in it--it had not been properly cleaned. I would not recommend this place. Everything that could go wrong did go wrong.

5.0 out of 5.0 1.0 out of 5.0

Keke Reviewed on Dec 31, 2019, 4:53 PM

I received a call 1 hour prior to my pick-up time informing me that they were overbooked and did not have a vehicle for me. They did not apologize, offer any solution, nor any future discount, etc. This left me in a horrible situation because it was very difficult to find another rental last minute that wasn't extremely expensive. As a result I had to cancel my family's trip to Arizona (driving from Los Angeles). I am very disappointed and will never use this company again.

We collected 29 reviews in total for all stations in California, United States of America with an average score of 6.8/10.
Please be aware that some of these reviews may have been translated automatically into English.

About ACE in California

Explore California with your very own set of rental wheels. Whether you’re traveling for a weekend business trip or need something more long term for a romantic getaway or quality time with the kids, book your ACE California car rentals today. Here on CarRentals.com, we’re proud to partner with ACE. A leader in the rental car industry, the company supplies us with their premier fleet of vehicles. So you can get behind the wheel of a cute compact for solo sojourns or rent something more spacious if you’re traveling with loved ones.