Couldn’t have been easier. I was a little concerned about renting at an off airport location but it was super easy to get an Uber to their location and we were on our way in 5 minutes with an upgrade!

I enjoyed excellent service when picking up and returning my vehicle.

The counter rep (DJ?) was very courteous and helpful, gave us good instructions on getting to our convertible quickly and easily. When we got to the car, however, we found that the seats were dirty and stained. We just brushed them off, as we were in a hurry to get to our condo. We should’ve realize something was wrong when we noticed a couple of small ants crawling on the console as we drove from the airport. The next day, there was a colony of those small ants scurrying around in the corner of the backseat. There was clearly some food or something left in that area. There was some insecticide spray at our condo, and we literally had to spray the backseat a couple of times to address the situation. To make matters worse, every time we tried to drop the top in the first few days, we got an error message, saying a cargo flap had to be extended. We didn’t find anything in the owners manual on that, so we went online and eventually figured it out. By then, though, we had missed the best two days of weather, and hurricane Zeta started plowing through the area. It would have been nice to have gotten some quick instruction on that feature of the convertible.

Had our vehicle and out of the airport in less than 10 minutes. No line or waiting Quickest we ever picked up a vehicle

We picked up the car with no issues. However, when we went out to the car we found it to be filthy inside. We ended up using 8 Disinfectant wipes we had with us to clean the steering wheel, doors, gear shift etc before we could even feel safe sitting in the car!! The car reeked of cigarette smoke also. So much for disinfecting and cleaning the car in the pandemic times!!! It was disgusting! then we couldn't even see out of the front window at night there was so much smoke residue on the windshield. Will never rent from Alamo again!!

The process of picking up the car was fine but having to walk a distance with your luggage to get the car was the problem. I feel like someone on a golf cart should pick up customers and take them to their rented vehicle instead of the customer walking trying to find it themselves. Besides that everything was great!

Haven't rented a car in years but this was easy and fairly priced.

We rented a compact car as we were going on a near 3000 mile trip. When we picked the vehicle up all they have on the lot was a 2 door jeep wrangler. So for a 3000 mile trip we got 15 mile per gallon instead of 40 and no room for our bags. There was about 6 inches behind the back seat!

I put in airport pick up and had to pay 30. For taxi to take us to another place to pick up the car. Then had to pay 50. Extra to return the car to the airport. Felt like a scam! Never do that again.

Great customer service! Symone did an outstanding job of getting me checked in an on the road in minutes. Friendly staff all around. Received the same great service when I return my vehicle.