NJR Reviewed on Sep 29, 2019, 5:55 PM
It was early Saturday morning 0100 they actually had one representative for processing rentals. There had to be around 10parties waiting to be processed. I must say that the young lady was very pleasant and patient. She did advise that on weekends it was always crowd rushes. There must be better planning on staffing. It is a bit abusive to employee & customers.
Lynn Reviewed on Sep 4, 2019, 4:25 PM
Cars were not ready/available at pickup. Many customers were waiting around in the lot, with only one person working. After 20 mins, we were informed that they only had large cars available, and ended up with a Suburban, when we had wanted a smaller car. Ended up costing us more in gas than we'd anticipated, but better than waiting even longer to get on the road.
Kate Reviewed on Sep 3, 2019, 3:57 PM
I had a miserable experience picking up our car rental and only took it because we were stuck and no other car rentals had cars available. We had a reservation for around 3-4 pm, and arrived there a bit after 4 pm. First we were charged a fee for an additional driver which we had not been notified about first. Then we went outside to pickup our car and we stood on line with another 15 people all waiting for their cars. We had just gotten off an 11.5 hour flight with an exhausted baby and just had to get into a car and leave, but there were no cars available. We stood and waited with the baby outside in the heat for over an hour, I even left to go into the other car rental companies in the area to see if we can get it from somewhere else. But nobody had anything. The manager was rude and angry with me because he himself was standing out in the 90 degree weather and cleaning cars. When finally there was a car available for us we got in and it was filthy. We had garbage from the previous renters, and sand all over the floor and dirt everywhere. We didn’t have a choice at that point and had to go so we took it and left. I do not plan on renting from this company anymore, it ruined my whole trip to arrive and start off like that.