Book a car rental in New York

Veronica Reviewed on Oct 21, 2019, 6:18 PM

Vehicle was very comfortable for our trip. Easy pick up and drop off

Sandra Reviewed on Jun 4, 2019, 2:14 AM

Great customer service.

Sasha Reviewed on Jul 15, 2019, 11:57 PM

Loved the gentlemen at the pickup and the drop off very kind

Paul Reviewed on Aug 12, 2019, 4:50 PM

I booked my rental in advance and even called to confirm the impact of alternate pick up times on cost. I was reassured flexibility which all seemed great to me at the time. I showed up after my flight landed at 11:30pm and I went to the counter (it was 12am at this time) and there was a rep there. I asked him what it would cost if I got the car that night late and he told me it would be $200 above the rate I was quoted through carrentals.com. I took a Lyft with my family back to our nearby hotel. In the morning when I came in to pick up the car I got the same higher quote. When I explained what had happened the women made some comments about the guy the night before and I could tell she was not his biggest fan. I told her that the rate was higher by $200 and she said that it would have been cheaper if I would have picked up the car the night before. I told her that I came in the morning expecting the originally quoted rate. She told me that the guy the night before had screwed up. I asked her if we could bring a manager in on this and she called her manager and threw the guy that was there the night before under the bus. I could tell that something was going on and just wanted my van for the quotes rate. I was then asked if I would rather have an SUV because here wasn’t a van ready. I was fine with a different car if it got decent gas mileage and then she told me that there weren’t any vans that were ready yet and radioed to her people about the need to get a van ready. In short, I got my van after getting a manager involved and after they gave me a ‘discount’ in order to match the original quote. The van was not cleaned when I got it and I even found what looked like rotten milk I’m the back cup holder. I was far enough from the airport that time to just clean it out myself. It was gross. When I dropped the van off after a week I brought this up and they gave me a discount. I dropped it off in Kansas City and it was a completely different customer oriented experience and they gave me a $50 discount and sincerely apologized. I was very impressed with the drop off locations service which redeemed the whole experience.