Brent Reviewed on Sep 29, 2019, 6:12 PM
We left an item in the car and realized it while in the terminal and tried to call them to get it while still on site. Every number for Thrifty is a call center and was no help. They should have a way to contact the local rental office.
TravelingDiva Reviewed on Nov 26, 2018, 5:54 PM
I was able to switch my car for a bigger car in just minutes with no questions asked. The staff at CVG airport was extremely helpful and wonderful customer service. From the drivers to the counter staff. Really enjoyable.
Carol Reviewed on Sep 29, 2018, 10:33 PM
The pick up was fairly easy, however I was not flying in or out. I was dropping off my personal vehicle and renting a car. In order to do so, I had to drive my car to a parking lot, and then take a shuttle back to the rental facility to pick up a rental car. It was a bit of a hassle, because I thought they should have had parking available. I did have to pay to park my personal vehicle. Other than that, the drop off was quick and easy upon return if the rental car.