Hertz car rental deals in River North

Beware! If, during your car rental period, you need to call Hertz to extend your rental by one day, the Hertz agent will quote a crazy higher price, 2 or 3 times as much as your original daily rate. Plus a ‘change fee’ may be tacked on, without warning. Be sure to reserve enough days in the original reservation. Even if you make it one day longer than you think you’ll need. The Hertz people at the city pickup location were very good and efficient - but those on the phone line are thieves and liars.

Car was not cleaned at all! Accelerator was faulty and engine surged

The agent at the pick up did a great job, was knowledgeable and confident.

Waited for them to find my car. Then the tags expired. Then the car Driver seat would not go back and it was empty on gas. Ridiculous

This was my first time renting a car from this location. I found it easily, and the person at the desk was friendly and very clear on her directions and procedures. I found the car, was able to adjust the seats and mirrors, get myself organized, and pull out. The only bad thing was that I didn't know how to deal with the scanning process to get the gate to open. I had to wait there for someone to come and help. Coming home was easier because I knew where to scan the paper. However, getting into the entrance lane on Washington St. was difficult because of the amount of people walking by in front of me. But it all worked out well.

They gave me wrong vehicles with some else paperwork... had to drive 1 hour to get another vehicle because that one gas mechanical issue Very bad experience

The sales person did not explain well how the gas program worked (fill up by hertz). I end up paying for a full tank but did not use more than half the tank! Also, when I pick up the car the representative left the car opened and took off to see another client. Zero customer service, very poorly handled. I will not use hertz again.

You have to check in at the counter of the hotel then go down to the valet to pick the car up so you get no chance to look at it before having to drive away. Wait at the valet was 20 minutes. They also charge a 200 dollar hold on top of what you paid for the rental. When you drop the car off you are just handing the keys off to the valet which is convenient but I still have no idea if Hertz even got the car back since I got no emailed confirmation