Hertz car rental deals in West Loop

I was in and out in less then 30min. Probably less. It only take that long because someone else was in front of me. Nice clean car. Smoke free. Latest model with GPS. Thank God for that.

Very friendly agent . nice customer care. Car was super clean but not in great mechanical condition. This location do not offer a free parking space for personal car while renting time what make more expensive to get to and from location. I wish to have this location open 24/7 sane like on airport.

The service here when finding out that I was under 25 took a turn for the worst. Even though I was standing in a Hertz, I still had to call a customer service line. I was told a bunch of confusing and conflicting information by the rep that was working with me. They honestly talk too fast and treated me like an idiot when I asked a question even thought it was obviously my first time renting a car. I could go on. Plus, the taxes at this location are nuts which can be assumed. Just go to O'Hare.

Waited for them to find my car. Then the tags expired. Then the car Driver seat would not go back and it was empty on gas. Ridiculous

This was my first time renting a car from this location. I found it easily, and the person at the desk was friendly and very clear on her directions and procedures. I found the car, was able to adjust the seats and mirrors, get myself organized, and pull out. The only bad thing was that I didn't know how to deal with the scanning process to get the gate to open. I had to wait there for someone to come and help. Coming home was easier because I knew where to scan the paper. However, getting into the entrance lane on Washington St. was difficult because of the amount of people walking by in front of me. But it all worked out well.

They gave me wrong vehicles with some else paperwork... had to drive 1 hour to get another vehicle because that one gas mechanical issue Very bad experience

The sales person did not explain well how the gas program worked (fill up by hertz). I end up paying for a full tank but did not use more than half the tank! Also, when I pick up the car the representative left the car opened and took off to see another client. Zero customer service, very poorly handled. I will not use hertz again.

You have to check in at the counter of the hotel then go down to the valet to pick the car up so you get no chance to look at it before having to drive away. Wait at the valet was 20 minutes. They also charge a 200 dollar hold on top of what you paid for the rental. When you drop the car off you are just handing the keys off to the valet which is convenient but I still have no idea if Hertz even got the car back since I got no emailed confirmation