I was in and out in less then 30min. Probably less. It only take that long because someone else was in front of me. Nice clean car. Smoke free. Latest model with GPS. Thank God for that.

Very friendly agent . nice customer care. Car was super clean but not in great mechanical condition. This location do not offer a free parking space for personal car while renting time what make more expensive to get to and from location. I wish to have this location open 24/7 sane like on airport.

The service here when finding out that I was under 25 took a turn for the worst. Even though I was standing in a Hertz, I still had to call a customer service line. I was told a bunch of confusing and conflicting information by the rep that was working with me. They honestly talk too fast and treated me like an idiot when I asked a question even thought it was obviously my first time renting a car. I could go on. Plus, the taxes at this location are nuts which can be assumed. Just go to O'Hare.

The hours listed on the website were wildly different from the storefront (closing at 9pm versus closing at noon). When I got there, the employee seemed annoyed and rushed. He mumbled and sped through everything, and was generally unhelpful. I asked questions and he simply ignored me. He asked if I had been to that location before, and I said no, but he forgot to explain how to exit the parking lot. He never mentioned that I would receive a text with a QR code which I would have to scan to exit the lot. I had no idea, and I spent half an hour trying to figure it out, before I realized that. The text also came approximately 15 minutes late. Upon return I also had issues because the description of the key drop box was totally wrong! There are multiple sets of elevators on opposite sides of the building, so saying the box is by the elevators is confusing to say the least. I was infuriated and spent nearly an hour of my time trying to figure this stuff out. I wouldn't recommend this to my worst enemy.

Eddie counter clerk saved me with a fair rental price because I had arrived at the midway Hertz rental when I should have gone to an off site location. He handled my situation with excellent customer service.

I had to wait for over 20 minutes for someone to come to the desk and assist the growing line in a very cramped space. The car itself met my exceptions and the return was easy.