PeterReviewed on Oct 24, 2020, 11:33 PM
I arrived one hour early and they haven't been able to give me the car right away. I finally got a smaller car, instead of a VW Passat station wagon I got a small Mitsubishi SUV.
SigalitReviewed on Oct 6, 2020, 6:50 AM
When I got to the Enterprise stand in Frankfurt airport on my pickup time I was told that the price was significantly different than the price on my booking. I booked a Volkswagen Golf or equivalent Compact, which along with the full insurance summed up to $830.83. However at the pickup stand, the basic price without any insurance was close to 1000 Euro (not US Dollar!), and with the addition of an insurance and even a discount, the price summed up in 1,121,68 €! I got an upgraded car, but this is not the deal I paid for. I was told that my original booking with Carrental was not valid in Enterprise, and that I could talk to Carrentals about it, but I didn't have a way of contacting you, also being after a sleepless night of flying to Germany. I needed a car and I did not have time to start looking for a new car in other agencies. So I took the car unwillingly, but I am very unhappy about this extra payment that I had to pay, for a car of a completely different level and price than the one I booked. It also slowed down the whole hiring process significantly.
TommyReviewed on Jan 4, 2020, 4:17 PM
customer service was great and vehicle was very dependable.