Short ride to the Budget car rental location. They were accommodating to my early arrival. After hours drop off was available. Totally easy process and good service!

Would recommend to anyone.

We booked this rental weeks in advance but when we arrived at the pick-up point we were advised that there was not a vehicle similar to what we had booked available at that site. They offered an upgraded vehicle which we did not want so they advised that we could go to a different Budget outlet and pick up a car there. They would pay $25.00 towards a taxi fare to get us to the downtown location but the taxi fare was $40.00 and the delay in getting our rental was not appreciated. When we returned the car I complained about there not being an available car at the pick-up point specified in the reservation and the local manager authorized a 15% discount for the inconvenience and ensured that the airport personnel were given what for for the screwup! The discount helped overcome my displeasure but I will avoid using Budget in any future travels.

As I haven't a good English they were very patient...

Experience start to finish was wonderful

We returned our car on the day of a bad snow storm. We were meant to get a shuttle back to the ferry, but upon arriving just after 4pm were informed that their shuttle was no longer running (they stop at 4pm, even though they’re open much longer?) - and there was nothing they could do for us. Can times were running almost 2 hours and their only suggestion was that we (two young girls) WALK, with all of our bags, in the snowstorm, along a busy highway, in what would be a 30-40min walk (on a good day!). There were 3 employees there and many cars, and not one of them would budge on this “policy” of not being able to take us. For me, it comes down to being a decent human above and beyond the customer service aspect, or “rules” to abide to. No manager was on duty to speak to and none of the men working were willing to help us. Thank goodness for a very sweet couple who picked us up along the way, or we would have missed the ferry and half froze to death. Completely and utterly disappointed in this experience, and I certainly will not be returning to rent with this company ever again, nor will any of my network or business partners.