James Reviewed on Jun 24, 2020, 9:49 PM
Pick up and drop off was easy and the personnel was nice. The only problem I had with Thrifty is the extra charges. When we initially booked the car our total was $252 for 5 days. I thought that was a great price. Closer to the travel date our flights were cancelled due to circumstances surrounding COVID-19. When I called go change our rental (only change pick-up to 7 hours later than intended, kept the same date) I was informed that rates would change and I would now be charged a surcharge of $27 per day due to them just now seeing that the driver would be 23. It made the total cost of the rental $411; almost double what was originally booked. Little upset that my trip was costing more than intended when booking due to circumstances out of my control and a mistake on their part.
Collin Reviewed on Jun 18, 2020, 12:51 AM
It took 50 minutes to get my car. Most of that spent sitting on the curb by myself while other customers received cars immediately. The car they tried to rent me wasn’t cleaned or filled with gas. The staff was not helpful and one female attendant in particular raised her voice at me and tried to say I was lying about how long I had been waiting. She was extremely rude and disrespectful.
Caleb_s Reviewed on Jun 15, 2020, 4:18 PM
It was good, however, they did not have any SUVs in their lot as I had agreed to. So they gave me a compact car with 15% off, but it still ended up being much more expensive than if I had rented through the airport. The airport cars were cheaper but we desired the SUV, which is why we stayed with Thrifty. Had we known we were going to get a little car, we would have gone with the at airport rental options for cheaper.