Mark Reviewed on Jul 8, 2019, 4:08 PM
The pick-up was a nightmare with a wait of over an hour. It was clear that this office at the Florence, Italy airport location was understaffed. There were lines at the other rental agencies in the same location but those agencies were able to move their lines much more quickly as they had more staff on the counter. The return was equally difficult. No signage on what to do and no one in the lot to advise. We finally got a Sixt agent to assist us and she was very helpful. But the Sixt agency at this location is in need of an efficiency consultant to make their functioning more consumer friendly. Right now I would advise others to use other agencies at the airport in Florence, Italy. The Sixt agency is amateurish.
Klaus Reviewed on Aug 18, 2018, 4:10 PM
Especially the withdrawal by Karthrin was very positive