Typhiod Karen Reviewed on Mar 20, 2020, 4:32 PM
We used Hertz Malta airport. We had purchased rental coverage through rentalcars.com that wasn't honored. The agent said that if we declined their rental coverage we had to agree to a 10,000 euro hold on our credit card. She refused to review our certificate of coverage. So, another 236 euros later we were on the road with our car that might not be there. The rental car itself was fine, but we ended up needing to return the car early due to a global pandemic (Coronavirus). When we asked about possibly getting a refund for at least the additional coverage this person made us buy she refused stating it wasn't in their policies to refund people their money. lucky hertz itself isn't such a jerk and we ended up getting our money back, but the counter people definitely made things more stressful than they needed to be.
Lolidem Reviewed on Mar 13, 2020, 9:34 AM
You should mention a big lines from the booking start process to have a credit card. I think you are doing it on purpose so that You can charge customers directly at arrival. I refused to take the car. So i lost only 30 euros instead of 200
Miklos Reviewed on Feb 24, 2019, 8:56 PM
I'm NOT satisfied with last renting from your office in Malta 19.02.2019 - 23.02.2019. Reservation Details Intermediate Pick-up Drop-off 2/19/2019, 9:30 AM 2/23/2019, 7:00 AM MALTA MALTA INTERNATIONAL AIRPORT, LUQA AIRPORT LUQA MALTA MALTA INTERNATIONAL AIRPORT, LUQA AIRPORT LUQA Price Details Car Rental 4 days @ $9.44 / day $37.75 Estimated taxes & fees $6.79 Total amount of your booking $44.54 So I had that information until I arrived to Malta Airport 19th of Ferburary. When I liked to pick up the car, the lady in Hertz office in the airport, told me, that 1. If I don't need PLUS insurance to the car, then she MUST to lock on my Credit Card 8.000 EUR !!!! What?!!! I ask...?! 2. If I pay for the Standard Insurance a 59 EUR, then she will lock on my Credit card only (!) 1.200 EUR. Is it correct from your side?! I made a reservation for Total amount of my booking $44.54 (for 4 days), & in the airport I have to pay double more then full booking fee...?!!! I think it is absolute incorrect way from your, Hertz side, like an international big(?!) company. I think next time I will chose a smaler BUT much more correct company.