Eddy Reviewed on Feb 18, 2020, 6:24 PM
At the counter we paid (advised by the seller) for an additional insurance for any possible damage (53.10 euros), this seller gave us: a document "inventory pre-filled with a few knocks noted on the rims and bumpers" , keys and told us the location of the vehicle. When we got to the parking lot, there was no one there and we didn't know what to do, we waited 30 minutes for the person to show up, we told him that everything was not noted on the inventory, knocks on the doors ... and he said it was okay because we had damage insurance. Confident we left and the return of the vehicle, surprise! The same person was present in the parking lot and made a very complete inventory indicating that there was an additional knock on a door that was not reported in the previous inventory, we told him that He was already there like the other unrated shots, he looked at the file and said that it did not matter because we had taken out all-risk insurance, to our surprise he asked us to pay immediately by credit card on the parking 50 € for exceeding a claim! We protested but he threatened us not to have us sign the vehicle return document and therefore not to return the blocked deposit. Total cost of the operation 207.18 euros or: 36.08 € reservation with insurance + 53.10 € additional insurance + 50 € for damage not committed + 68.07 € for a refueling at the start because you must also know that they charge full at the start and we have to make the tank empty - almost impossible to consume in 3 days on the island so you pay for fuel that you do not consume! Thank you EUROPCAR MALTA you have made the reputation of all EUROPCARs and therefore AUTO ESCAPE because obviously we will no longer call on your services. cordially
maudetravo Reviewed on Dec 28, 2019, 5:53 PM
Good vehicle in accordance with our request - Be careful, however, to fill up with fuel which is payable in addition even if you do not consume it: we paid 96 € for a consumption of less than half a full.
PMF Reviewed on Nov 4, 2019, 9:49 AM
Europcar Malta did not want to know about our car reservation taken from Autoescape ... admitting that they can not find our reservation which had been confirmed the day before by email, they could have offered us a car rental. not anything except address to autoescape. What we did: a ticket is opened.