Tommy Reviewed on Oct 19, 2020, 6:01 PM
I rented a mid size crossover SUV for a week, my total on carrentals.com showed up around $250. When arriving to Fox to pick up my car, the clerk quickly ran through everything and the next thing you know he says ok your total is $555, you can swipe your card whenever you're ready!. Apparently, they pre-charge you for a tank of gas, a 10% city tax, a surcharge for this, a surcharge for that. None of this was disclosed ahead of time when booking my car, I was completely blindsided! Finally, when I get the car I wasn't even clean! The exterior was dusty and dirty, and the interior wasn't vacuumed!
Dori Reviewed on Oct 11, 2020, 11:57 PM
The counter staff was very rude and demanded I sign the forms before reading the fine print, that I hurry up because after waiting for the shuttle for 30+ minutes it was past closing time, and stated Someone should've pushed our president down the stairs when they had a chance. Overall, the staff member was a poor representative of customer service. If I had any other option at 1:00 am, I would not have rented the car from Fox. I would have returned the car the next day, except the fine print included an additional $20 per day charge if I had returned it early. Will warn anyone else to NOT rent from FOX!
Nigel Reviewed on Oct 6, 2020, 6:57 PM
My experience with fox rental was horrible ....went to pick my suv something equlivent to equinox guy give me kia soul, then after he tries upsale me for jeep wrangler paying more. While getting in the car notice it was dirty and the upholstery