Even thought there was only 1 employee on site , we picked up car fast and efficiently

I want to talk with someone who can comp me for one day. I picked up the car at 2:00 in Winter Haven, FL. After I got in and started driving it had this overwhelming cigar smell causing me to throw up. the rental was closed, Went back at 9 the next morning and got another car, but this caused me to lose one day of my trip.

Great service I will go back again

The Avis/Budget office in Winter Haven is great. The desk workers are friendly, professional and always do an awesome job !

My experience was really a good one would surely use them again, stafff was awesome and friendly

First of all we had to wait 2 extra hrs before picking up cargo van because they had not serviced it. Then before even leaving house the next am, the light came on to check cap. SURPRISE, THERE WAS NO GAS CAP. We had to spend an extra 1 1/2 hrs to go pick up a gas cap at the parts depart for the make of the van as well as pay for it. Finally on the road of the first 2 hrs of a 12 hr trip, the oil service and low air pressure in left back tire light displayed. I'm not sure what they did for service the extra 2 hrs we waited for pick up. When we reported the issues once on the road and upon return we received a shoulder shrug and a one word sorry.

My experience with CarRentals.com was uneventful, just the way a car rental should be. Kudos to Enterprise in Winter Haven FL. The Sales Reps and their Cistomer Service focus made the whole process smooth from pick up thru return.

Because of the busy holiday weekend in Orlando, my reservation with another company was null. Within six hours, I was able to confirm with Enterprise in Kissimmee. We were so very grateful!

Pick up in Kissimmee awesome, guys at counter great and car fine. Picked up car with 5/8 gas noted on contract dropped at MIA with over 3|4 gas, (ie more), guy at drop off said gas fine, and when I looked at my receipt after flight they billed me to fill the tank up.