Harry Reviewed on Mar 11, 2019, 1:43 PM
They charged a drop off fee of $50 that was NOT in the quote and they tried to charge for a paint chip but I had taken before and after photos and showed them. Nice try.
Ryan Reviewed on Feb 26, 2019, 6:21 PM
I originally booked a rental 4x4 in late November to pick up in San Jose, Costa Rica. When we arrived we were told that no other 4x4 rentals were available even though another family showed up after us, was helped after us and received a 4x4. Enterprise originally offered nothing except to refund some of the costs. After over an hour of waiting and talking Enterprise gave us a sedan with full protection and then said we could trade it in for a 4x4 in Tamarindo, CR. We talked to the manager and he gave us his business card to call when we got to Tamarindo. When we finally got to Tamarindo we tried to call and no one answered. We went to a Alamo rental and they called and no one answered. We lost valuable time on our trip and the roads that we had to drive on were not meant for a sedan which at times was dangerous. This was the worst experience I have ever had using a rental car service. I will not be using enterprise again.
ryan528 Reviewed on Feb 25, 2019, 9:18 PM
We went to the counter in SJO, were greeted immediately, minutes later someone took us to the shuttle, which whisked us to their facility in minutes. Seamless check-in and drop-off. Only complaint was that we got an older vehicle (3 years old, w/68k kilometers) which had a flat spare we noticed after we picked up, and got another flat tire days later. However, a satellite office fixed without hassle.