Alain33950 Reviewed on Mar 20, 2020, 2:21 PM
• ALAMO hired a poorly maintained car with many kilometers for hire, unsuitable for the roads of Costa Rica. • Through this negligence ALAMO put our lives in danger and it took a stroke of luck for us to get out of it without any injury. • On February 4, 2020, in the middle of the afternoon, we left UVITA towards SAN GERARDO DE DOTA (114km, 2 and a half hour mountain trip). • Already around 6pm, the engine heating we had to take a break. • Around 7 p.m. 10 km from the hotel, we started a very severe descent. • Less than a kilometer from the hotel, the GPS (it probably saved us!) Sent us to a private property. • Realizing our error we wanted to turn around. • The brakes, which for a few minutes had been giving signs of weakness, have failed and we have finished our U-turn. • Fortunately, the GPS deceived us, otherwise we would probably have fallen on a precipice which would have been fatal. • Fortunately, the brakes were released during the U-turn at low speed. • We did little damage to the car (front bumper, possibly front fenders?) And almost nothing at home (a table, 2 crushed chairs and traces of paint on the wall) • The February 12, we received an email from ALAMO Costa Rica with 2 appendices that we were able to open and an invoice of $ 1,126.54. It corresponds to the debit of € 1,077.72 dated 12/02/20 on the card statement at the end of February. • We asked for clarifications by 2 emails to ALAMO, We have had no response to date. • We received a phone call on February 13 or 14 from ALAMO or its service provider for a satisfaction survey. • We explained the concerns we had. The investigator told us that we would be contacted by a French speaking ALAMO person. We have been waiting for his call for MORE than a month.
Sven Reviewed on Mar 15, 2020, 10:43 PM
The only thing bothering me was that the insurance I bought when makeing the reservation was not valid, so I had to pay for another insutance
Orgetorix Reviewed on Mar 15, 2020, 4:39 PM
Friendly staff and a car that didn't let us down. Good tires, except for the spare wheel, which luckily we didn't need because the screw in the tire was noticed in a garage.