Ryan Reviewed on Nov 27, 2019, 11:58 AM
I had a great experience with Enterprise with one exception. The sales guy who was showing me to my car asked if I wanted to prepay for gas at $2.15 a gallon. I said sure. So it added a $28 charge to my bill before I even took the car. So I asked him, what happens if I bring it back with half a tank?. He said I will be billed for just half a tank at $2.15. So I said sounds good let's do it. Of course when I return the car (with half tank), they still charge me the $28 and I ask the representative about it and he said that guy lied to you. You have to pay the amount for a full tank regardless of how much you bring it back with. I'm disappointed that such a reputable name like Enterprise would have their employees blatantly lying to the customers to earn a few more dollars. But I learned a lesson and will never be choosing that option again. Besides that I was very happy with the pickup and drop off process. The car clean, smelled nice, and ran well.
Jessica Reviewed on Nov 5, 2019, 2:15 PM
Everything was great. The customer service was fantastic. Very nice.
Almalabebe Reviewed on Jun 24, 2019, 8:00 PM
My experience was extremely different from what I have in the past.....very easy, professional.