Denise Reviewed on May 12, 2020, 6:58 PM
I ordered my vehicle in advance of my trip online from thrifty.com for a 6PM pickup. Having someone drive me to Thrifty, thought maybe I was at the wrong entrance and drove around to see if I could get in through a different entrance.... NOPE! Drove back around to where I began. Went to the front door and peered inside the vacant office area. Freaked out and sweating some because I needed the vehicle for 6AM the following morning, I backed up and noticed a sign on the door saying of you need a rental or returning a rental to go to Dollar Car Rental... NERVES CRAZED!!! I was so sure that I was going to be stuck. Riding over to Dollar... which was not close to this company... thankfully the person that drove me over didn’t just drop me off. I would have been completely out of luck! I went into the office and spoke with a very helpful gentleman saying they have been taking all the rentals coming in and going out for Thrifty... I wanted to hug him! He processed my order and I was out of there in minutes. I asked him about any online orders that were going thru Thrifty and wondering why there wasn’t any type of reply regarding them be routed to Dollar? He apologized profusely and said Thrifty was having a hard time with responses... would have been nice with orders if they would have had individual email responses saying this since you do have to give them your info on the request. I can’t say much for Thrifty as a rental company, but I can say the gentleman at Dollar Car Rental was very helpful and settled my nerves a bit. I will be going thru them from now on. I was more than happy with them, the customer service was a great experience. Looking forward to my next journey with Dollar! Please know all the below average ratings are pointed in Thriftys direction... Dollar Car Rental THANK YOU!!!!
Emi Reviewed on Mar 18, 2020, 12:06 PM
I had a great experience with Thrifty in Philly. From the sales to the exit representatives provided an excellent service. Thank you Mr. Green.
Tonylewis Reviewed on Mar 10, 2020, 5:11 PM
In and out and simple.