snatelleReviewed on Apr 15, 2019, 4:25 PM
We regularly rent via Car Rentals - but not typically from Hertz. We reserved an 'Intermediate' car. When we got there we were told that this was a Ford Focus 2 door - what the? The rep explained that the 'fine print' on Car Rentals says that its up to the individual vendor how they categorize the cars. The rep was great and after a bit of back and forth agreed to a free 'upgrade'. In comparison I have rented standards and intermediates from Alamo all over the country and NEVER has it been a 2 door COMPACT car. I'm giving a 4 star because the individual representative, Michael, at PHL was great.
BrianReviewed on Mar 21, 2019, 1:32 PM
Friendly staff, easy pickup, very nice vehicle. Only issue was a bit of a wait for the shuttle bus to take me to the rental area.
jcmbflaReviewed on Mar 6, 2019, 12:29 PM
I was in and out quickly
EVERYONE was exceptionally polite, from the front desk to the people letting me out of the lot