J. G Reviewed on Jul 18, 2018, 6:14 PM
Easy reservation, easy pick up. But I had a terrible experience with lady service agent. There was no paper documents to sign, but a reading and signing device. This was the first time for me to use the device to read and sign each sentence, so I used caution to read the sentences one by one, and sign them one by one, (read many times, and sign many times), that made the signing process a little bit slow. Then the lady lost her patience, she started to say some unprofessional things while kept talking to other staff without focusing on the customer. At the end, when I asked for the direction to the car garage, she was reluctant to murmur something without facing to me. At that time, another staff saw I was confused, and saw the impatient lady, so he pointed the direction to me. I don't complain the old car, the only thing I really wanted to complain is the mean lady with unprofessional attitude to the customer. I don't know why the rental company hire this kind of person to serve the customers. What this kind of person(s) can do is to damage the image and reputation of the company.
EricV Reviewed on Jul 12, 2018, 6:34 PM
I had a great Experience with SJC FOX Car Rental. Was treated with fast Courteous Services.
Rudy and Nhi Reviewed on Jul 5, 2018, 2:46 AM
I would like to recommend Fox services to colleague and friends.