I was a sucker for going to Enterprise in the past, not anymore.

They were all helpful, and got me in my rental fast and efficiently.

My experience was overshadowed because I needed to extend my reservation by one day Hertz tried to charge me three times the daily rate I was already paying. I am a gold card member with them and have never been treated so rudely before. I returned the car to a lot that was filled (no where to park the car). I went to a different car rental and got a similar rate to what I had originally with Hertz. It was all a big hassle.

The gentleman at the desk was multitasking all morning and afternoon, basically all weekend under combative pressure and demands of customers and orders. Customers were awaiting lines and other agencies were sold out and also overbooked. Somehow the representative was amazing and produced a vehicle close to what was reserved. Made it happen, a result rather than none. He was also aware of local basketball legends. Very personable, never cracked under pressure and remained so very helpful and calm throughout the experience including the return and drop off.

Reserved car 36 hours before pick up date. Rental wasn’t ready, had to wait nearly an hour for the car, then when I got it they had washed it but then inside was very dirty. The delay made me miss my appointment. When the car was brought up. the drivers window was so dirty you could hardly see out of it. We returned the car back in 2 hours very disappointed. They did offer to refund our fee but didn’t refund the full amount???