Jeroen Reviewed on Jan 7, 2019, 6:03 AM
Booked at Bologna Hertz, was a station wagon (Model V60), this one was not there they gave me a small SUV, while I am there with 4 people and 3 suitcases, we to the pickup place, tell the man that it is not is going to fit, still there, 1 suitcase in it, car full, yes that is not, I say that I have ordered a station car, no this is the code that goes with it, it does not fit, after a lot of 5 and 6, got a big SUV anyway, we come back, there is only one employee who takes the key, I add who will check the car, we do that when we have time, and after that you get the bill, yes with a deductible for sure, or not the tank filled? , it was as it was, by grace, I received on paper that the tank was full. I have really rented a lot in the past, but this is really below standard
Raffaele Reviewed on Oct 19, 2018, 10:23 PM
Couln't have been smoother, no line, easy to pick up car
Anonym Reviewed on Aug 27, 2018, 6:32 PM
Everything went well; I was really annoyed that someone gave me a completely unnecessary insurance policy that I didn't want. Well, it was my fault that I was in good faith and didn't read the fine print carefully just before midnight. The unsolicited ticking of unnecessary, often expensive supplementary insurance is unfortunately a common practice, not only at Hertz. Other than that, I was happy.