Tim Reviewed on Aug 18, 2019, 7:37 PM
Hope I get the $2500.00 back
Mag Reviewed on Apr 17, 2019, 5:34 PM
Free upgrade and no pressure on insurance costs like most other rental agencies
Leslie Reviewed on Feb 25, 2019, 8:13 PM
We reserved a car with Fox Car Rentals in Liberia at a rate of $63 for the week. When we arrived at the airport, there was no Fox Car Rental counter or shuttle. A man finally appeared with a sign for Fox Car Rental after we waited over 45 minutes and called three different phone numbers provided - none of which were answered. We got in the shuttle and were taken to a car rental location without a sign or a name out front. We were then asked to fill out paperwork for a company other than Fox Car Rental (it was U-Save or something like that). The attendant helping us had all of our rental information - including my name and email address and the rate that we were promised, so we assumed that he must at least be connected to Fox Car Rental. Then, he told us that there was mandatory car rental insurance in Costa Rica, and that I could not use the CDW on my credit card as I usually do. I had read about this in advance, and reviewed my insurance policy, which instructed me to take the bare minimum (mandatory by law) insurance and decline all other options. The Fox Car Rental representative told me that in order to decline the more expensive insurance, I needed to have personalized letter to me from my bank (not just my insurance policy) saying that I was ensured for a specific amount in Costa Rica. An email from my insurance company would not suffice, it had to be PRINTED. Otherwise, the cost of the insurance would be over $400 extra. I obviously did not have this printed and with me. I looked online at this point to see if there were other cars available at a more reputable dealer, but they were all sold out. So, we had no choice but to pay an extra $430 on top of the $63 rental in order to get our car. I will NOT be using Carrentals.com again and I will only book directly through the car rental sites from now on. There needs to be more transparency and some sort of vetting process to ensure that your car rental companies are legitimate and not fly-by-night operations that swindle tourists. The man at the counter was friendly and I know that he was just doing his job of upselling people on insurance, so I don't blame him. The car itself was just in ok condition - the glove box was broken and seats were stained. It was a disappointing experience.