HAREESH Reviewed on Feb 13, 2020, 11:40 PM
I was surprised to know that even when I confirmed that my credit card and my car insurance company , with cover CDW and liability , still I was made to pay Over US$ 200 for one week of insurance , the rent cost was only US$ 63 , What a scam , never again
Ron Reviewed on Feb 8, 2020, 7:01 PM
Not sure if all Costa Rico rental places same way but came off as a bait and switch scheme on the liability insurance
Suzanne Reviewed on Feb 7, 2020, 4:24 PM
My experience with Fox car rental in Liberia was by far the worst part of our vacation to Costa Rica. First, it was difficult to locate the Fox rep at the airport. Once we did, we waited 15 min + for a car to be delivered, but it wasn't our car (even though I confirmed my name with the rep). Then we had to go to the office which involved waiting for the shuttle car to drop off another customer and return (+20 more minutes). When we finally got to the office, we were aggressively sold on the rental and available insurance coverage and ultimately were forced to pay 3x the price of the rental that our reservation quoted because that price did not include nationally-mandated liability coverage. To add to the inconvenience, the Fox office did not open in time for us to return our rental. The agent told us he would have someone there at 6 a.m. to receive us, but if not, we could return in a dirt lot at the airport by leaving the keys under the mat. Of course no one was at the office when we returned, so we left the car as instructed. The whole experience felt very shady and our car was in below average condition. The operation felt unprofessional and was inconvenient. I would not rent through Fox again and would not recommend them.