Marie Reviewed on Jan 20, 2020, 4:00 AM
Staff a bit unenthusiastic but everything went smoothly
Julie Reviewed on Nov 24, 2019, 8:35 PM
Mindaugas Reviewed on Nov 23, 2019, 2:46 AM
The cars and pickup itself is fine, I'm not demanding when it comes to customer service, but Budget, as well as other big rental companies, have a bunch of hidden fees they don't really advertise when putting their rental offers online, and you get introduced to them only at pickup, when you basically have no other choice but to accept them. Car rentals (this website) supplied us with a nice deal for a 4WD in a great price; however, when we got to a pickup location, not only did Budget not provide us with the vehicle we ordered, they took a huge additional fee since the driver was under 25. So the experience really bummed us out at the beginning of our trip. Car rentals doesn't require your age when sending you a quote, but it doesn't mean that the rental company will adhere to that. I recommend thoroughly checking these fees and insurance prices before committing to an offer, since these extra payments can really add up and devalue the initial deal you get.