My experience with booking on line was simple and straightforward.

Very friendly staff great experence

The problem was with the return. We left the car in the lot next to the ATM machine. No agent available. We dropped the key in the door slot of the AVIS office. Tank filled prior to drop off.no final receipt available. The insurance sold by Allianz is not recommended. i wrote them to cancel an earlier resevation and purchase. Had to rebook due to airline issues. Was sold another insurance policy and the old was not refunded despite cancellation of earlier car rental. No response from Allianz! Poor service.