Karen Reviewed on Jan 20, 2020, 5:19 PM
We had an easy time with the pick up, the return was a nightmare because we accidentally drove to the wrong airport to return the car, being new to Dallas we didn't realize there were two major airports. Upon arrival the bill was twice as much and we weren't told anything just to talk with a manager. The line was too long, then we waited for a shuttle and the shuttle driver said We don't have Southwest here, that's Lovefield, so we rushed to get in our car again and drive to LoveField and they said, Sorry the car was turned in' (10 MINUTES AG0) We can't let you take it. We had to pay Uber $40 to get to Love Field and the Thrifty Manager acknowledged they should have confirmed, You know you are returning this to a different airport? That's our feedback. We ask that our entire bill is voided and credited to our account. Good luck to us, right?
Gary Reviewed on Dec 19, 2019, 8:52 PM
Here's the problem. When you book the rental they don't tell you how the tolls are handled. I tried calling the actual rental location and there is no way to reach them. You don't find out what the deal is until you show up to get your car. Then on a $34/ day rental they want $13/ day for the toll pass. If you don't get it and go through a toll (e.g. Dallas) they will charge you $15 per camera. That's messed up.
Brenda Reviewed on Dec 17, 2019, 7:23 PM
My experience with this company wasn’t good. Lots of hidden fees once I picked up the. Which cost me a extra $167 dollars. Also there facility was very hard to find when returning. No signs to help you. I wouldn’t use them again!!! Very disappointed!!