Rafael Reviewed on Jul 18, 2019, 5:14 PM
I rented the vehicle with a confirmed rate on carrentals.com. I arrived and rented the car with no issues other than the fact that they were out of the size vehicle that I rented and said they only had pick up trucks. I was not going far so it did not matter. Upon return of the vehicle the gentlemen told me that they must have made a mistake because the rental car cost was not high enough on carrentals.com that he had to charge me another $24 dollars per day because there was no way that he would have ever rented me a car for the price that was confirmed on the website through your website. When I told him that it was unacceptable he proceeded to become angry and tell me that I should not care becuase I was using a business credit card and that it was not my money so why would I care if he charged me more. After some back and fourth and my unwillingness to budge he agreed to leave it at the agreed upon price. I thought it was very unprofessional and did not like the way I was treated when I was returning the vehicle.
James B Reviewed on Jun 23, 2019, 7:39 PM
Only glitch was I thought I had prepaid for a half tank of gas, but it all worked out in the end.
Natalie Reviewed on Jun 21, 2019, 4:21 AM
Payless always takes care of my needs. Great customer service.