Very friendly and knowledgable staff. Highly recommend this location. Close to home.

Inventory at the on airport facility was running low, so I booked Hertz at an off-airport location. To my dismay when I arrived by Uber (my expense) at that location, I learned that the airport took our cars. I had read multiple complaints about this same situation in online reviews, and now I experienced the same inconvenience, blind-sided by the disregard for my reservation. Several other clients with reservations were also not provided cars. Did I say inconvenience? I was stranded. No car. They called around to other local Hertz outlets without success and asked if I wanted to go to another city to try for a car there. Another city? The Richmond airport is 86 miles away; downtown Hampton is only 20 miles. Should I take a taxi at my expense to get a car there? This is a recurring problem at this airport. It may not be exclusively a Hertz problem, but it is Hertz that let me down.

I had a very pleasant experience fast and accurate pickup.

The car we rented was a jeep Charokee. The ride was a little rough. The right side of the vehocle vibrated when speed was around 72mph. Possibly the tires were our of balance. the tack off was smooth, but when trying to pass it lacked power.

The pick up was fast and fairly easy. I shared my need for a rental while my car was in the shop, prepaid for two days and stated that I may return it early if my car was repaired more quickly. The staff did not mention that after hours drop off was unavailable at their location and there was nothing in the paperwork. So a task that should have taken ten minutes turned into 45 minutes on the phone to customer service in a foreign country with a significant relay delays causing long pauses between sentences and a quote of +$280 to return at the airport 8 miles away. After needing that call we called the Hertz desk at the airport. The gentleman there is the sole recipient of the second star. I’d give him 5 but the other location ruined it. He was fantastic. We returned to the airport after learning the fee was $5 per day. Not sure where the $280 came from. If I was ever to rent from Hertz again it would not be from that location. I’ve never encountered a place that didn’t have a key slot. Oh and their hours are 7:30am-6:00pm. Because that’s super convenient. SMH