Chelsy Reviewed on Sep 7, 2019, 2:35 PM
I am beside myself with how poor the customer service and overall purchasing process has been with car rentals.com as well as dollar rental. First, we were charged excessively more than what was originally quoted. They also tried to uncharge us $16/day for toll roads when we were only on a toll road leaving the airport and coming to the airport. The cost for the toll was only $1.50. I will NEVER use either company again. Going to post these reviews to other websites as well so buyers are aware of what a scam it is!
Art80pitt Reviewed on Aug 18, 2019, 4:58 PM
My experience was okay. The car was clean and nice but I was very surprised when over $30 of charges were added for taxes, customer facility fee.and concession fee recovery were added to the price I was quoted. I used Dollar Car Rental in Florida the same week and did not have that happen to me. I was very disappointed.
Dano Reviewed on Aug 6, 2019, 10:26 PM
When I talked with the lady at the Budget exit. I explained to her that there was a huge stain on the back seat. She said and I quote. We are not concerned about the interior. I said the outside is a mess. Her answer, yes the people who clean them do a horrible job. I had to pull over and clean the windshield. I believe someone spilled coffee on the inside of the windshield. As soon as I got out of the garage and the sunlight hit the glass I could not see. I don't lile to complain but the car needed to be cleaned better.