stopwastingmytime123 Reviewed on Jun 23, 2020, 4:50 PM
Let me start with giving credit. Our rep at the FOX counter was friendly and helpful. Unfortunately, she was only one of two reps actually working the counter (while other employees did nothing to help), while 10 groups of customers totaling over 30 people waited for over 30 minutes, AFTER waiting over 30 minutes for a shuttle to pick them up (do the math - ALL the shuttles HAD to be FULL - not enough shuttles to allow any form of social distancing). There was ZERO urgency from any of the employees to serve customers or to try to shorten wait times. A few days later when we dropped off the car, a large group of customers (again) had been waiting over 30 minutes for a shuttle to take them to the airport. We waited another 15 minutes with them in the 96 degree heat and finally called an Uber to take us from the rental agency to the airport.
Jennifer Reviewed on Jun 18, 2020, 5:46 PM
Overall easy pick up and drop off.
Frank Reviewed on Jun 14, 2020, 5:44 PM
I had a good experience with a quick and courteous customer service and also a quick drop off process.