KatherineReviewed on Dec 2, 2019, 4:31 PM
Booked my car insurance through carrental when I arrived at Manchester Airport Europecar they would not accept it, the rang Allianz who agreed (booked through You) and had to get a refund, the had to get their insurance £250 for 1 week complete rip off
FrankReviewed on Jun 30, 2019, 11:39 PM
Largely trouble-free pickup but as usual there were no cars of my class available even though I had confirmed earlier in the day to make sure. Normally if that happens the rental company sucks up their error and the renter gets a 'free' upgrade. On this occasion I had to get quite firm to get the car I ordered without paying a lot more, a LOT more. Nearly 2x more. What is most disturbing is that after getting firm they found the car I expected in the first place so that whole palava was a crude upsell attempt, which is the sort of behavior that commissioning on upsells encourages.
Otherwise a good experience, but be prepared to go DEFCON 2 or even thermonuclear to get what you ordered at the price first agreed.
KhalilReviewed on Jun 7, 2019, 12:59 PM
Easy pick-up and return. But when I check my card statement it appears I have been charged GB 249.97 instead of actual rental amount of about 100GB. I was confirmed at the time of returned that every thing was fine. initially I thought it was due to deposit which will come back soon.. But after more than a week nothing happend and seems like I ended up paying about 150GB extra.