OP Reviewed on Jun 29, 2019, 4:44 PM
The car was almost new, but fairly dirty inside and outside. A huge tracking device which is hanging on a long cable in the middle of the windscreen, which was very annoying while driving. They are getting a pre-approval for 95GBP for petrol (apart from the normal 1500 GBP which is so blocked), but they actually booked this amount from my account. After that I have to return to the bank account. Most importantly they demanded my documents on return, even though the car was full, with no harm and my contract had unlimited mileage. They start to suggest I rented in a branch in another city. This is in addition caused by their minibus driver being so. In the end of the document if I should instead call a cab. Altogether, a very stressful experience, incomparable with any other rental company I experienced up to now. 95 GBP taken from my account! And 30 hours after returning the car my visa card has been blocked 1650 eur and taken away 110 eur (the 95 GBP).
Simon Tek Reviewed on Mar 16, 2019, 7:16 PM
The company is ill-prepared to handle overseas clients. Apart from failing to provide adequate information on what is required they are arrogant about helping one. Additionally, Carrentals offers renatl coverage which was not accepted by the company. That was another mess which needs to be resolved. The overall customer service was horrible.
steve Reviewed on Mar 4, 2019, 8:18 PM
all good and easy