Doug Reviewed on May 27, 2020, 4:36 PM
Got to the airport and nobody is there. Sign says back at 6:30. It was already 6:45. Went upstairs to find someone by the car lot. Nobody there except the other rental car agencies. They said they have no idea if there is anyone working at Budget. I went back to the counter at the airport and finally found someone. She apologized because she is the only one who is working there. I signed the paperwork and went to the car. She met me there and again apologized for how dirty the car was inside and out. Not to mention it not being sanitized with the current covid19 conditions. I spent another 20 minutes with Lysol wipes I brought with me wiping down all the common driver touch spots. Had to finish up getting the car washed and cleaned after I left. Upon my return, again, no one is working. Going to the airport terminal and back to the rental return area. I parked the car and left the key in the drop box. Mental note: never use budget rental car again.
Laura Reviewed on Oct 20, 2019, 11:10 PM
I was told by Budget when I called on Monday,10/14, that the rental would be held until midnight when the airport closed. I asked because the couple we were traveling with flight was changed and they would not be getting to El Paso until 3:30. We luckily went to the window and were told their were a separate franchise and they set their own rules and the car would be cancelled if not picked up in a 2 hour time frame. We had to take the car and had only 20 minutes for it to be removed from their lot. Needless to say we had to take the car and park it in a short term lot to wait for our friends. This is not the Budget I have dealt with before and did not receive the correct information from the national people. I never would have called the El Paso office.
Monica Reviewed on Oct 14, 2019, 10:49 PM
The car I reserved was not available, so I had to pay more for another rental. What is the point of making a reservation?