Theo Reviewed on Jun 23, 2020, 1:41 PM
I reserved a full size car Hyundai Elantra this past weekend with Budget car rental with your website. When I arrived Budget doesn't rent that car nor did it have the equivalent. Forcing me to either take the economy car or pay more and upgrade. I paid for the upgrade. This website cost me time and money.
Monica Reviewed on Feb 15, 2019, 4:50 PM
Pickup was good, car was perfect. Gentlemen at the counter in the Danbury office were very professional and helpful. Also super nice! Due to bad weather and a cancelled flight, I had to keep the car another day. I was told over the phone that would be fine, and they would simply charge for another day. At the airport upon turn-in, I was told I would be charged a higher price for that extra day, AND an additional $10 fee! I was told to “read my contract”. Unpleasant, and I was disappointed about this. Don’t mind an extra fee, as long as I’m told about it, but when traveling under stressful conditions, this is not the way I want to find out about it.