Jessica Reviewed on Jul 27, 2019, 9:29 PM

I booked online and my pickup was seamless and pleasant. The car was clean and in good condition. Drop-off was in the lockbox. I was surprised how easy they made the rental and I would definitely use them in the future. The location was convenient and staff was courteous and professional.

Renee Reviewed on Feb 24, 2019, 6:43 PM

Reserved a Tahoe 6 weeks prior to traveling. We were headed to a week long hockey tourney for my 12 year old son and had huge hockey bags and lots of luggage. They called me the night before at 7;15 to say they would not have the car ready for my 7:30 am reservation (we needed to leave by 9 am the latest to make it in time for his first game). Then I called them in the morning and they said the car would be there by 11 am so we waited and my son missed his first game. They then called at 10:45 to say the car was defective and all they had was a pathfinder, so we took it cause had no other option at that point. We packed everything in and my son could barely fit and we could not see out the window it was not big enough so we called to see if there was some other place along the way we could get the bigger Tahoe or suberban. They said they would check and never called back so at that point we drove to Hartford airport and tried for ourselves Avis did not have anything but enterprise had the Tahoe. So we dropped the pathfinder at Avis had to unpack and repack the new car....total inconvenience!! The worst part of it all was that when we called to make sure they were not charging us anything they said they had to charge us for 1 full day. Totally ridiculous!! We had the car for 2 hours and it was not the car we reserved AND we had to go to an airport and switch cars!! They were very rude to us. The whole experience was terrible. Enterprise was amazing and always a great experience. We will continue to use Enterprise and NEVER use Avis again. Oh and the pathfinder they gave us stunk of cigarettes smoke!