KBOnt Enterprise Reviewed on Mar 12, 2020, 4:29 PM
My rate was great and that’s what got me in the door. But, what I appreciated the most was the efficient representative who processed my reservation, didn’t try to up sell everything and got me out the door. My vehicle was clean and nice. No problems during the rental and returning it was also easy. I rented with a different company a few weeks earlier at the same location and they were kind of terrible, so this good service was notable and better than I had expected.
Fred Reviewed on Feb 27, 2020, 3:26 AM
I have tried and tried to get this situation worked out and have followed it up with numerous emails and filed a claim against this charge. I have been put off for long enough. I have COPD and never smoked in that car. I followed up many times and was told they would check it out but have never heard from anyone in response. This is a horrible way to give customer service and I guess I need to contact someone here to file whatever legal proceedings necessary to get a return of the money charges to my account. I cannot believe a company like Thrifty would treat a senior citizen customer like myself so unprofessionally. I expect to have the follow up I was told I would receive but after almost a month still no reply.. I will not recommend anyone get treated like this in the future.
Charles Reviewed on Feb 24, 2020, 7:16 PM
My experience with Thrifty was good, took a few minutes to get through the line but they did have multiple agents taking care of people. Car was clean, filled up with fuel and ready to go!