Mac. Reviewed on Oct 3, 2020, 4:17 AM
I cannot believe ACE AUTO RENTAL is still in business. There were over 10 customers waiting to get their cars. Andrew THE ONLY clerk stated he wanted to use the restroom, but was unable do to not having another member to replace him. My confirmation said unlimited miles which I was advised being a LOCAL resident I wasn't even able to leave the COUNTY, but with Mexican Insurance I can go to MEXICO. Bad company, bad customer service, bad WAITING TIME do to lack of staff.
Kim Reviewed on Sep 30, 2020, 1:02 PM
There was a time when I stopped using ACE car rental and now I remember why. The hidden fees nickel and dime a person. I chose to not take the insurance for $11 dollars a day and use my full coverage insurance. I was charged $11 a day for waving the insurance coverage, plus I would have to be liable for the deductible if I were in an accident. Of course, I took the full coverage. It's the little non disclaimers that really throw you at ACE. The car was nice and it was an easy drop off.
Erasmo Reviewed on Aug 23, 2020, 5:24 PM
I booked on line for $51 forn1 day. At the counter the lady says $109 she says it was taxes. After 15 minutes of arguing with her price was $49 and I had to return car 2 hrs earlier. No problem.