Maryellen Reviewed on Aug 19, 2019, 12:42 PM
I travel to Key West about 6 times a year and this was my best experience with how quickly I got through the process and I was very happy with my car.
Ed Reviewed on May 1, 2019, 1:22 AM
Thrifty has always been a go-to company for me for the past 20 years....everything went well until I tried to turn the vehicle in at the FLL facility. The employee accepting the car was a snotty, overbearing little jerk who stopped in the middle of my turn-in to have a conversation with someone who walked up. After waiting a couple of minutes for him to complete his conversation, I had to start to walk away as I had a flight leaving within the hour. He immediately accosted me with Don't you want your receipt?....and I had to help this other guy with his question.....I have been in customer service positions for over 40 years and you never interrupt a transaction with a customer for someone else unless it's an emergency (which this wasn't). And you never never never be rude....as this guy was. In my younger years I would have told this jerk to take a hike … but I had a plane to catch.....hopefully he isn't indicative of what Thrifty has for customer service!
Lizkw Reviewed on Dec 27, 2018, 9:15 PM
Super friendly, answered all questions. Easy pickup, easy return.