Thomas Reviewed on Aug 22, 2020, 4:48 PM
Basically ok customer service but the car smelled of cigarettes and the gas tank was not full. Even though it was mid-day both for the pick up and drop off, there was no one outside to assist with the above issues or if there had been damage to the car to take note. Sorry, but in the future, Payless will be my last choice in a car rental company. Thank you!
Charlotte Reviewed on Oct 22, 2019, 5:16 PM
Very long wait to get the car and when dropping it off. They charged me for gas when dropping off the car and I went inside to get it taken care of and had to wait at least 20 minutes. Only one person taking care of customers.
clarence Reviewed on May 25, 2019, 11:08 AM
The guy at the counter was very nice and personable, I have rented from various places in the past and not all of the counter employees have been like that, he should be commended for a great attitude dealing with the public